Privacy notice

How inquiry information is used

When you contact BUTOOL through butool.shop, we use the information you provide to answer your inquiry, assess product fit, recommend a configuration and follow up on your requirements.

Information collected

The inquiry form may collect your name, email address, country or region, state or province, city, delivery preference, organization, website, buyer type, material, part size, intended application, purchase timeline and budget range. We also keep related correspondence and follow-up records so we can respond to your request.

How we use it

We use your information to review your application and destination, prepare a response or quotation, and follow up on your inquiry. Submitting the form does not automatically subscribe you to marketing emails or a newsletter. We do not sell your inquiry information as a customer list.

Storage and service providers

Inquiry records are stored on our server in the United States. Service providers involved in website hosting or email delivery may process information as necessary to operate the website and deliver our communications. We limit access to the people and services that need it to handle your inquiry.

Retention

We keep inquiry information and related correspondence for as long as needed to answer your request, maintain the relevant follow-up records and meet applicable record-keeping obligations.

Your choices and contact

To request access to, correction of or deletion of your inquiry information, or to ask us to stop following up, email sales@butool.shop. We may ask for enough information to verify your request and locate the relevant record. Where a record must be retained to meet an applicable obligation, we will explain that when responding.